Privacy Policy
How we collect, use and protect your information and your pet's.
Last updated November 9, 2026
Henderson Groom & Board ("we", "us") respects your privacy. This policy explains what we collect when you use our website, our client portal, our text messages, or visit our shop, and how we protect it.
What we collect
- Your name, phone number, email address and mailing address.
- Your pets' names, breeds, ages, weights, health, behavior, vaccine records and grooming or boarding notes.
- Appointment, boarding and payment history. Card payments are handled by our card processor; we never see or store full card numbers.
- Messages you send us by text or through our website forms.
How we use it
- To schedule and provide grooming and boarding, and to care for your pet safely.
- To send appointment confirmations, reminders, pickup notices, vaccine reminders and client-portal sign-in codes.
- To answer your questions and keep records required to run our business.
Text messaging
We text you only if you agree, either by checking the texting box on our website forms or by telling our staff. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our SMS Terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are not shared with any third parties. Information may be shared with the service providers that deliver our messages (such as our text messaging provider) only so they can send them.
Who we share it with
We do not sell or rent your information. We share it only with service providers that help us run the business (our customer records system host, text messaging provider and card processor), and only as needed for that service, or when the law requires it.
How we protect it
Client and pet information is encrypted when it is stored and when it is sent between your device and our systems. Only our staff can see it, and each staff member sees only what their job needs.
Your choices
You can ask us to see, correct or delete your information, or stop texts, by contacting us below. We may keep some records when the law requires it.
Contact us
Henderson Groom & Board
510 E Ragley St, Henderson, TX
Phone (calls): (903) 655-6021
Email: sales@hendersongroomandboard.com